+356 9901 3629


Emergency Services

112 – Police and Ambulance Emergency Service

2545 0000 – Mater Dei Hospital Emergency Department (ED)

2344 6000 – Gozo General Hospital

Free 24/7 Mental Health Services

1579 – National Mental Health Helpline

1770 – Richmond Foundation Mental Health Helpline

179 – Supportline 179 is the national helpline offering support, information about local social welfare services and other agencies.

Olli.chat – Mental health chat service offered by Richmond Foundation.

Kellimni.com – Online support service run by trained staff and volunteers reachable through chat, email and smart messaging.

2141 5183 – Mental Health Services Malta refer to a national mental health services offering both inpatient and community services.

Other Free Support Services 

2122 4580 – Richmond Foundation offer all-round support to anyone experiencing mental health problems and the people who live and work with them.

2122 8333 – Victim Support Malta provide assistance to victims of crime, such as theft and burglary, domestic violence, sexual assault, harassment, discrimination and cybercrime.

2388 5110 – Sedqa Malta is the national agency carrying out health promotion, prevention, treatment and rehabilitation services to persons with drug, alcohol and compulsive gambling problems and their families.

2219 9000 – Caritas Malta offer a number of outreach community services in relation to alcohol and drug abuse. They also provide support to others in need including the homeless, victims of usury, the elderly, people with HIV and Aids and people with epilepsy.

2295 9000 – Aġenzija Appoġġ is the national agency providing psycho-social welfare support to individuals and families. Their services include the provision of support to those experiencing domestic violence, child abuse, homelessness, loneliness and human trafficking for the purpose of sexual exploitation.

2256 8000 – Aġenzija Sapport is the national agency offering services for persons with disability and their families.

TherapyPacks Terms and Conditions

1. TherapyPacks come in bundles of 5 or 10 sessions. Prices of bundles:

  • 5 sessions – €270 – must be utilised within 3 months from date of purchase
  • 10 sessions – €520 – must be utilised within 6 months from date of purchase

2. Bundles are not transferable. This means they cannot be used by, or gifted to, anyone else but the person whose name is listed as the TherapyPacks bundle holder.

3. Bundles which are purchased for Couples Therapy and Family Therapy can only be used by members of the couple or family with one therapist. If members of a couple or family decide to take up individual therapy with another therapist, the bundle will only apply to sessions with the therapist originally referred and cannot be also used for the individual sessions with another therapist. Exceptions will be made if the original therapist is unable to see the client or family and the couple or family are referred to another therapist. After referral, the same conditions will apply.

4. Bundles are valid for a limited time period, as listed above. This means that the bundles will expire once the respective time period has elapsed. Any sessions not utilised within this period will be lost. This means that a refund will not be given for unused sessions. Start date commences on date of purchase of bundles.

5. Bundles are only valid for full price sessions (charged at €60) and not for sessions with trainee psychotherapists, reports or assessments.

6. Full payment needs to be made on purchase, via bank transfer, cash or credit card.

7. Management reserves the right to terminate or suspend the use of the bundles. Reasons for such are at the discretion of the clinic.

8. Refunds or extensions of time period within which bundles may be used is at the discretion of management and will only be granted in exceptional circumstances.

9. Management reserves the right to modify or replace the terms and conditions. In such circumstances, clients will be given adequate notice and time to adhere to such.

10. The clinic’s cancellation policy is applicable also to bundles. Late cancellations or no shows will result in the forfeit of a session within the bundle allocation.

11. Responsibility for ensuring timely use of session bundles remains that of the TherapyPacks bundle holder or, in the case of a minor, their carer/legal guardian.